english deutsch
CRM Daily
http://crm-daily.newsfactor.com/
CRM news and information.
Customer Service Group
http://www.customerservicegroup.com
Resource for customer service, call center and helpdesk professionals.
Outsourcing CRM
http://www.outsourcing-crm.com
Case studies and best practices focused on customer relationship management.
The WOW! Awards
http://www.thewowawards.com/
Stories of UK customer service award winners.