Author Allenna Leonard indicates that individual and organizational knowledge is difficult to value and therefore difficult to manage, and suggests a method to map management capacities.

Provides a framework that can be used to assess an organization's ability to determine whether an organization has the capabilities to implement upcoming changes.

Authors explain why companies that have tried total quality management (TQM) have often not received the expected return on investment. In depth survey results are included.

The manager's true authoritative role in the workplace: benevolence, subservience, security. By Michael Gaspard.

Learn about a performance manager's responsibilities, including assessment, referral and guidance. From the UCSD Human Resources department.

Guide explains the balanced scorecard methodology with special reference to application in government. Contains seven chapters of detailed information.

Business Week profile on famous management guru Jack Welch explains how he managed General Electric and gained guru status.

Describes the Coaching strategy for dealing with performance problems. Included are guidelines for diagnosing problems, how to conduct a coaching session, a practice exercise, additional resources and training programs.

Article by Warren Bennis discusses how companies lack leadership, and four strategies to improve corporate leadership.

Winston Oberg identifies the flaws of nine performance appraisal methods, and suggests choice of method depends on desired outcomes.

Management articles for professionals, researchers, and academics.

Using the balanced scorecard to combine viewpoints of company success.

Rosabeth Moss Kanter explains why organizational change is inevitable and the essential qualities of people who succeed as leaders during change.

Academic article showing how cost-savings meant certain death.

Thomas Packard outlines key aspects of implementation of large­scale organizational change which may enable a practitioner to more thoughtfully and successfully implement TQM.

Training workers is not always so simple as a classroom lecture and test. We humans aren't practically equipped to consistently absorb and apply information in such an ideal manner.

Examines how adopting popular management techniques affects companies. Concludes companies using TQM, teams, and empowerment did not necessarily receive economic benefit.

Articles on management and all aspects of work life including communication, conflict and performance appraisal.