Consumer complaints about lost luggage and other issues. Links to related sites.

Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a "security risk" and assaults him. Continental feeds fabricated story of racism and "air rage" to legal newspaper.

Article from an ex-employee.

Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.

Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]

Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.

Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]

Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]

Winners of Westword Online's "What United Did to My Summer Vacation" contest.

Cites poor customer service and passenger complaints about United Airlines.