Associations
AFSM International World Wide, Customer Database Measurement Benchmarking Associa, Help Desk Institute, International Customer Service Association, Society Of Consumer Affairs Professionals
Conferences
Call Center Expo Europe 2002, Call Center Training & Help Desk Training Semi, CRM Conferences
Customer Support
Accordant, Client Preservation, ClientReps.com, Coastal Software and Consulting, Inc., Computerworld CRM Knowledge Center, ContactLife, CRMA, Customer Focus Consulting, Customers in Focus, Emerging Market Technologies, Inc.
Data Management
Allstate Business Archives and Vault Services, Axiom Software Laboratories, Inc., Bar and Nightclub management software, Age Verific, BioMation Systems, CDN Technologies, Inc, Creative Innovative Marketing, Data2CD, DataLinx, eLoyalty, Emanio
Industry Analysts
Aberdeen Group, AMR Research Central, Butler Group, Cambashi Limited, Differentia LLC, Forrester Research, Gartner Group, Giga Information Group, Idate, International Data Corporation
Sales Force Automation
Ascendix, Channel Wave, ClearView IT, CrystalWare Inc., Customer FX Corporation, FirePond, Inc., Industrial Sales Force Automation, Insync Solutions, Lawrence Lavery and Company, Inc., PAC Technologies Ltd
Advantage Interactive Corp.
Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
Associated Software Corporation
This site provides useful information, tools and links for customer purchase and upsell.
CRM Assist
Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
Customer Inc
Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
Deep-Insight
Web-based, customer and employee satisfaction and relationship management assessment services and software.
eLoyalty
Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
Fulfillment Plus
Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
Harte-Hanks, Inc.
World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
Info Warehouse
Provides customer service training materials and business information links. A full complement of business links and personal improvement information.
Internet Customer Service
Provides full-service solutions to manage online customer interactions. A variety of contact options allow a web site to provide 24/7 customer service on a global basis.
Joe Turner
Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
Kovair Inc.
Consulting services covering CRM and strategic relationship management.
NowDocs
How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
One Source Repair Services
Co-ordinates services to support and maintain work environments, with service details and contacts.
QUAERO
We create sales, evaluate your marketing technology infrastructure, automate marketing and modeling, and provide expert guidance in choosing technology tools to fuel your company's growth.
SociAlchemy
Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.
Softlab
IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.
SRD Group
CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
Strengthbank
Offers professional keynote and customer service seminars.
Tariva, Inc.
Web based customer relationship management software available in both hosted and installed versions.
The Better Client Service
A collaborative effort between businesses to better inform themselves of specific Client behaviors both positive and negative.
The Cross Country Group
Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.
The Interchange Group UK
Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.
Tier1 Innovation
Leading provider of eBusiness and customer relationship management (CRM) consulting and implementation services.
Zamba Corporation
Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).