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Associations
Colorado Springs Customer Service Association (CSC, Consortium for Service Innovation, Customer Care Institute (CCI), Customer Satisfaction Measurement Association, Customer Service Benchmarking Association, Customer Service Institute of Australia, Garden State Customer Service Association, International Customer Service Association, Mystery Shopping Providers Association, Software Support Professionals Association (SSPA)
Consulting
Cape Consulting Ltd, CRM (UK) Ltd, Customer Transformations Ltd., Mickennovation Sdn Bhd, Snow & Associates
Education and Training
1stCo Business Development, A Computer Lady, ACA Group, Ceres Innovations Inc., Communication Strategy Consultants, Corporate Dynamics, Inc., Craig Speaks, Customer Focus, Inc., Customer Service Review, Inc., CustomNet Services
Mystery Shopping
A Closer Look, Inc., A Customer's Point of View, Inc., A Step Above Service Evaluations, Inc., ACRA, Inc., Advanced Phone Ups, Amusement Advantage, LLC, Anonymous Insights, Inc., Anonymous Shoppers and Assessments of Pittsburgh (, Ardent Services, Inc., Associate Consumer Evaluations Mystery Shopping
News and Media
CRM Daily, Customer Service Group, Outsourcing CRM, The WOW! Awards
Resources
411 Peculiar Road, CRM and Contact Centre 247, CRM Event, CRM Today, CRMDirectory.com, Customer Care Coach, Customer Service Manager.com, Customer Service Point, Customer Service Zone, Customer Strategy & Management 2005
Software
Advanced Feedback, Aestiva, Blue Pumpkin Software, Charter Continuum, Chordiant Software, Cloudgate Ltd., Davox Corporation, eAssist, eCare Support Interaction Software, FrontRange Solutions
Adams Research Group
Helps organizations improve performance and customer service.
Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
Customer Service Training and Articles
Customer service training and free articles.
Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
eCRMGuide
Customer Relationship Management in the E-Business World
eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents.
How To Improve Customer Service
An informative article on how companies can immediately begin to improve customer service.
Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring.
Motivational Training Center
Provides customer service training and motivational seminars.
National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
San Jose Focus
Facilitates focus groups for market research purposes only.
Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
The Service Quality Department
Customer service consulting and training organization.
Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.